The specific information of Glassoyo.com’s return and exchange process is as follows:
30-day exchange and return: unsatisfactory glasses can be replaced or refunded within 30 days after receipt. Only charge shipping. Each order can be exchanged or returned once
My glasses were damaged on arrival. what should I do?
For the damaged goods, we will take full responsibility, and we can remake it completely free of charge or provide a full refund.
Please contact us immediately and provide us with your order number, rack number and pictures of damaged items.
I did not order the glasses I received!
If we do not complete the order according to your order details, we will take full responsibility: prescription, frame (color and style) and lens type (thickness, color and coating).
If the prescription is incorrect, please send us the photo of your original prescription along with the order number and frame number. You only need to re-purchase the lens, and we will give you a pair of frames for free.
If you receive the wrong frame, please send us its photo, order number and frame number.
The glasses I received are missing parts or defective.
If you are missing parts, or there are few defects on the glasses, which will not affect normal wearing, and you want to accept the glasses, we can send you a coupon or a partial refund as compensation.
If your glasses are defective, please send us the picture of the defect and your order number and frame number.
If you receive glasses with missing parts, please send us your photo along with your order number and frame number.
The frame size is too big or too small for me, it is not suitable for me.
When buying glasses online, determining the right frame size is a common problem. Measure your glasses to confirm the frame size, and contact us within 30 days after receiving these original glasses. We will provide a discount code for you to purchase a new pair. What you will need to pay is the shipping cost and the price difference of any product
The glasses are good, but I think they are not suitable for me.
If you don’t like the style, color or coating, please contact us within 30 days after receiving the glasses. We will provide a discount code for you to purchase a new pair. You will need to pay the shipping cost and price difference of the new product. If you want to get a refund, this is acceptable, but you need to pay 50% of the cost of the goods, and the shipping fee will not be refunded.
How to do! I entered the wrong prescription or I entered an expired prescription.
Please note that we do not accept expired prescriptions. You have the right to submit a refund/change request in your account within 30 days after receiving the item, including the original prescription. You will need to pay the shipping fee and any product price difference